Under distance selling regulations, you have a the right to return an item (or items) for seven days starting on the first attempt to deliver those goods.

The product must be in 'saleable' condition, with the packaging intact, so be careful when you are unpacking it.

There are some exclusions in the distance selling regulations:-

  • Cosmetics and Foodstuffs are excluded, whether or not the seal has been broken.
  • Items that have been customised (eg engraved) are excluded.
  • Any other product, which, in normal use, is designed to come in contact with the mouth, nose or inner ear. (eg earrings)
  • Software and other media.

If you are in any doubt about whether a product is covered by the distance selling regulations, please contact us before purchase.